Advanced Registration Frequently Asked Questions.
Q: How does on-line registration work?
A: Online Paperless Player Registration
Advanced Tryout Registration Process:
- Click on Advanced at the top of our homepage.
- Click on Tryout Registration on left hand side of advanced page.
- Click on the "click here to register link."
- Pick either new or returning player and click the link.
- Fill out the form completely, click the submit button at the bottom of the page.
- Multiple players. Fill-out the additional registration forms if more than one registrant is trying out.
- Confirm information is correct, and then click "proceed to payment solution."
- Choose either mail in check or credit card payment (this is a secure site for credit card payments).
- Provide all of the required payment information. After payment is complete, a printable receipt is displayed on the screen for confirmation of payment. You will be sent an electronic receipt to the email address you provided during registration. If you do not receive this receipt, it means there was a problem with processing your registration and you must contact the league (send email to registrar@nyslvb.org ) to get it resolved or your player may not be assigned to a team.
- If you choose mail in check option payment must be received before your child can tryout. Please include a copy of your printable receipt or your child's player ID number with your payment.
Advanced Accepted Player Registration Process:
- Click on Advanced at the top of our homepage.
- Click Accepted Player Registration link on left hand side of advanced page
- Click on the "click here to register link."
- Pick either new or returning player and click the link to open the registration form
- Fill out the form completely click submit at the bottom of the page.
- Multiple players. Fill-out the additional registration forms if more than one registrant was selected.
- Confirm information is correct, and then click "proceed to payment solution"
- Choose either mail in check or credit card payment (this is a secure site for online credit card payments).
- Provide all of the required payment information.
- After payment is complete, a printable receipt is displayed on the screen for confirmation of payment. You will be sent an electronic receipt to the email address you provided during registration. If you do not receive this receipt, it means there was a problem with processing your registration and you must contact the league (send email to registrar@nyslvb.org ) to get it resolved or your player may not be assigned to a team.
- If you choose mail in check option payment must be received before our registration deadline each season. Include a copy of your printable receipt or your child's ID number with your payment.
Q: I did not receive an electronic receipt by email, what do I do now?
A: Following registration, you should receive a receipt at the email address you provided. If you do not receive this receipt, do not re-register and pay again. Contact the Registrar (registrar@nsylvb.org) to see if you players are entered in our database. When you contact the Registrar, make sure you provide your name, address, method of payment, amount paid, player name(s), date of registration, and phone number. Do not send your credit card or bank account number in the email! If the registration program charged your credit card or debited your checking account, our Treasurer should have the receipt. If you provide the above information, our Registrar can confirm whether your player(s) is(are) actually registered.
Q: What security is provided for online transactions?
A: Neighborhood Youth Soccer League has contracted with Authorize.Net, a leading provider of payment gateway services, to provide a safe and secure connection for our E-Commerce Payment System. Authorize.net is a solution of Cybersource Corporation, a wholly owned subsidiary of Visa. Authorize.Net utilizes industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and they have validated compliance with the Payment Card Industry Data Security Standard (PCI DSS). To confirm their compliance with the Payment Card Industry Data Security Standard, please see Visa's Global List of PCI DSS Validated Service Providers at www.visa.com/cisp.
Q: I don't understand all that techno-babble, what if it doesn't work?
A:The services provided by Authorize.net help ensure a secure transmission of transaction data, but even if something went wrong any liability for payments made via credit card over the internet would be limited to $50 under Federal law, just the same liability you would have for any unauthorized use of your card. Many major payment card brands, such as Visa, MasterCard, and Discover cards, provide a zero fraud liability coverage to help protect consumers from fraud and unauthorized purchases.* Accordingly, Neighborhood Youth Soccer League recommends the credit card alternative over electronic checks .
*Please consult with your card issuer to confirm the fraud liability coverage on your account and for additional details.
Q: Well, that sounds a little better, but I'm a pessimist. Is there any way I can protect myself further?
A: Additional action is not really necessary, but several card issuers are now offering "cyberized" credit cards. If you visit www.Capitalone.com, for example, you can obtain their "cyberized" card, which offers a 100% Fraud Protection guarantee. If you use a Capital One card online or offline, you will not be liable for any fraudulent or unauthorized charges. This policy applies to transactions anytime, anywhere.
Mastercard International (www.mastercard.com) offers similar benefits for its E-Wallet, which offers a Zero Liability guarantee, complete with "peace of mind that you won't have to pay for unauthorized purchases. On the Web. Or anywhere else. You're always secure." This generic solution is also integrated with several large card issuers (such as Citibank and Capital One), and you can easily register your existing card from one of these participating banks and obtain the Zero Liability coverage.
So, if despite the assurances of a robust, industry leading E-Commerce solution you remain uncomfortable, with a minimum of effort, you can takes steps to completely protect your card for use on the Internet.
You should review your account activity regularly to help detect unauthorized purchases promptly and take advantage of customized transaction alerts that your card issuer may offer. If you suspect fraudulent use of your card account, immediately notify the card issuer to help protect your billing rights.
Q: Why was my credit card refused?
A: The reasons that typically produce a refused payment are:
- Most credit card payments are due between the 10th and the 15th...some credit card companies will not approve if payment has not posted yet.
- You may be over your limit.
- You may have mistyped a number of your account number.
- You entered the incorrect expiration date.
- You entered the incorrect billing address...it checks and balances.
Q: There was a problem with my registration. How do I get help?
A: In order to research problems, please provide the following information when you email registrar@nyslvb.org:
- Your full name.
- The names, ages, and sexes of your registrants.
- What credit card did you use? (do not send the number)
- Did you get the confirmation (Player ID) number? If so, what was it? (Needed to make sure we did not charge your credit card)
- What browser and version (available in Help/About) do you use?
- Which Internet Service Provider (ISP) were you using?
- What hardware are you using?
- Any other screens you remember or printed?
- A detailed description of the problem you encountered.
Q: Does NYSL offer financial assistance?
A: NYSL offers a scholarship program. All scholarship requests must be in by February 1 for the spring season and by August 1 for the fall season. All approval/disapproval will be determined the first Tuesday of February for the spring season and the first Tuesday of August for the fall season. For more information please email office@nyslvb.org.
Q: What uniform and equipment will my child need?
A: U14-U16 Rec players and U9-U19 Advanced players will need to purchase a uniform (U14 &U16 rec will purchase a red and white t-shirt and red socks for $25.00, you must provide black shorts) (advanced players will purchase an Adidas red and white jersey, Adidas shorts and Adidas socks for approximately $65.00) All uniforms are ordered through your coach/team manager. Each player needs shin guards. Cleats are optional. Players should bring a ball and water to each practice as well.
Q: When will I be contacted about tryout information?
A: An email will be sent out a week prior to tryouts for any player attending tryouts, with information on what to do next.
Q: When will I be contacted about tryout results?
A: Players should be contacted by a coach or our technical director within a week of the last tryout session.
Q: Where and when will my child play/practice?
A: The League does not dictate practice times or a location, your player's coach does. All advanced and older age group players participate in Tidewater Advanced Soccer League (TASL). TASL plays within the Hampton Roads area with our home games held at the Hampton Roads Soccer Complex. NYSL does its best to schedule half of your season's games at HRSC.
Q: I need to request a refund. How do I do it?
A: There are many situations that require customers to request refunds, but the League can process them more efficiently if you provide the following information when you email registrar@nyslvb.org, fax or mail your request:
- The name of the person who paid the registration.
- The names, ages, and sexes of your registrants.
- The method you used to register (i.e., in person, via web site, etc.).
- Did you get the confirmation (Player ID) number? If so, what was it?
- The amount you paid.
- A precise definition of the problem (e.g., you were charged too much, you did not receive the coach discount, you want a partial refund, etc.).
- The proposed problem solution (e.g., do you want a refund? for how much?).
- NYSL charges a $20.00 administrative refund fee.
